Some legal background information regarding refunds relating to digital products.
Please note that in law, digital products are classed differently to physical products. Digital products (e.g WordPress themes & plugins) are given their own unique category under the Consumer Contracts Regulations and are therefore not defined as services or physical goods.
Legally this means that because of the nature of digital products, once a digital product (i.e WordPress theme or plugin) has been downloaded by a customer, then that customer is not automatically entitled to a refund (unless the digital product is faulty). There is a further explanation of how the law deals with digitally downloaded products here.
14-Day Money Back Gaurantee
If during the next 14 days you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money. Please get in touch.
To read the End User Licence Agreement (EULA) for each of our themes or plugins, please click on the links below. Please note, these terms and conditions are also displayed on the checkout page prior to purchase.
3rd Party Services
Here at StreamWeasels we use various 3rd party services in order to improve our business.
Helpscout – For our knowledgebase and support hub.
Mailchimp – For our email subscriptions and campaigns.
Freemius – For our digital products licensing and payments provider.
Fathom – privacy-focussed website analytics.
Below you can read our policies in more detail.