All of our products come with three different packages. Basic, Silver and Gold.
Basic packages will get basic email support for the duration that their license is valid, which is 6-months from purchase. When the license has expired, no more support will be offered.
Support will not be offered via live-chat for Basic Packages.
Silver packages will get more advanced email support, for example sometimes we may have to provide custom code or snippets in order to solve a conflict between our plugins and your WordPress theme or plugin setup. Silver packages come with a one-year license.
Support via live-chat or email (during working hours).
Gold packages get the most advanced support – with a commitment to resolving any issues you may have, whether that’s via custom code or something else. Gold packages also come with an invite to our private Discord channel for real-time support.
Support Hours are generally 9am – 5pm (GMT+0) Mon – Fri with limited availability at the weekends.
Gold packages also come with an unlimited license.
If you’re a gold package owner, you should have received your invite to our private real-time support Discord channel.
If you’ve lost your invite, please get in touch and we’ll manually send you an invite to our private Discord for support.
