What support do you offer?

All of our products come with three different packages. Basic, Silver and Gold.

Basic packages

Basic packages will get basic email support for the duration that their license is valid, which is 6-months from purchase. When the license has expired, no more support will be offered.

Support will not be offered via live-chat for Basic Packages.

Silver packages

Silver packages will get more advanced email support, for example sometimes we may have to provide custom code or snippets in order to solve a conflict between our plugins and your WordPress theme or plugin setup. Silver packages come with a one-year license.

Support via live-chat or email (during working hours).

Gold packages

Gold packages get the most advanced support – with a commitment to resolving any issues you may have, whether that’s via custom code or something else. Gold packages also come with an invite to our private Discord channel for real-time support (if we’re awake) – should you need it. Gold packages also come with an unlimited license.

Real-time support via Discord

If you’re a gold package owner, you should have received your invite to our private real-time support Discord channel.

If you’ve lost your invite, please get in touch and we’ll manually send you an invite to our private Discord for support.